Shipping and Return Policy

ORDER POLICY

Orders can be placed 24 hours a day, 7 days a week. Any orders placed after 1:00 pm will be processed the following business day. Inquiries can be sent via e-mail  to sales@autektone.com

PAYMENT OPTIONS

Accepted Methods of Payment

PayPal Only (it is not necessary to have the account on paypal to be able to pay)

SHIPPING RATE AND POLICIES

Fast & Reliable Delivery Service

Receive your orders within the following business days.

1 – 4 business days, once it has been processed if the order comes from Italy.

3 – 6 business days, once it has been processed if the order comes from Europe*.

6 – 9 business days, once it has been processed if the order comes from North America**.

9 – 12 business days, once it has been processed if the order comes from The Rest of American Territory, Asia and Ocean Territories***.

12 – 15 business days, once it has been processed if the order comes from The Rest of The World.

 

*Europe:  Albania, Algeria, Andorra, Austria, Azores, Belgium, Bielorussia, Bosnia-Erzegovina, Bulgaria, Cipro, Croatia, Denmark, Egypt, Estonia, Faroe (islands), Finland, France, Germany, Gibraltar, Great Britain, Greece, Guernsey, Irland, Island, Israel, Jersey, Jordan, Kosovo, Latvia, Lebanon, Libya, Liechtenstein, Lithuania, Luxemburg, Macedonia, Malta, Man Islands,  Moldova, Monaco, Montenegro, Morocco, Norway, The Netherlands, Poland, Portugal, Czech Republic, San Marino Republic*, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Tunisia, Ukraine, Hungary, Vatican State*

**North America: Anguilla, Antigua & Barbuda, Argentina, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Bonaire – (Netherlands Antilles), Brazil, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Curacao, Dominica, Ecuador, El Salvador, Falklands (Islands), Jamaica, Grenada, Greenland, Guadeloupe, Guantanamo Bay, Guatemala, Guyana, Guyana (French), Haiti, Honduras, Martinique, Mexico, Montserrat, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Dominican Republic , Saba – (Netherlands Antilles), Saint Barthelemy – (St. Barth), Saint Eustatius – (Netherlands Antilles), St. Christopher, Saint Lucia, Saint Pierre & Miquelon, Saint Vincent (And Granadines), British Samoa, Sint Maarten, South Georgia and The South Sandwich Islands, United States, Suriname, Trinidad & Tobago, Turks And Caicos Is., Uruguay, Venezuela, Virgins (Islands) – Br, Virgins (Islands) Usa – (St. Tomas & St. Croix)

**Also Included: Angola, Ascension – Islands (UK), Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Chad, Comoros, Congo (Popular Rep.), Ivory Coast, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Djibouti , Guinea, Guinea Bissau, Equatorial Guinea, Kenya, Lesotho, Liberia, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Mozambique, Namibia, Niger, Nigeria, Central African Republic, Republic of the Congo, Reunion (Islands), Rwanda, Sant ‘Elena (Isola Di), S. Tommaso E Principe, Senegal, Seychelles, Sierra Leone, South Africa, Sudan, South Sudan, Swaziland, Tanzania, British Indian Ocean Territory, Togo, Tristan Da Cunha, Uganda, Zambia, Zimbabwe

**Also Included: Afghanistan, Saudi Arabia, Armenia, Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, North Korea – Dem. Rep., South Korea, United Arab Emirates, Philippines, Georgia, Japan, Hong Kong, India, Indonesia , Iran, Iraq, Kazakhstan, Kyrgyzstan, Kuwait, Laos, Macao, Maldives, Malaysia, Mongolia, Myanmar Burnma (Burma), Nepal, Oman, Pakistan, Qatar, Singapore, Sri Lanka, Tajikistan, Taiwan, Thailand, East Timor (East ), Turkmenistan, Uzbekistan, Vietnam.

***The Rest of American Territory, Asia and Ocean Territories: Australia, Cook (Islands), Fiji (Islands), Guam, Kiribati, Marshall (Islands), Micronesia (Caroline Islands), Nauru, Niue, Norfolk Island, New Caledonia, New Zealand, Palau, Papua New Guinea, Pitcairn, Polynesia () French), Saipan (Mariana Islands), Solomon (Islands), Samoa (American), Scattered Islands, French Southern and Antarctic Lands, Tonga (Islands), Tokelau, Tuvalu, Vanuatu, Wake, Wallis & Futuna (Islands)

CANCEL ORDERS

To cancel orders, please contact customer service directly via e-mail  to sales@autektone.com or may fill up the feedback form from the website and submit it.

RETURN POLICY

Our customer’s satisfaction is 100% guaranteed. We take great pride to ensure that you are pleased with each and every order. In the event that you would like to return an unopened item to us, you may do so within 14 days of receiving your item. Please note that all returned items must include an original invoice and a Return Merchandise Authorization to be processed by our returns department. Return Merchandise Authorizations can be obtained by emailing sales@autektone.com

Please be specific when sending an email with the exact reason for your return so that we can handle your request in a timely and accurate manner. We cannot accept returns of opened items. In addition, Autektone does not offer the option to exchange an item. For all returns, you must carefully package the product. Autektone reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.

Please protect your return by getting a tracking number and/or insurance from the post office, UPS, or however you choose to return the item. You are responsible for the safe return of all items.

Please note that Autektone will NOT cover shipping charges associated with the return of any item. If there is any other issue with an item that was sent to you (incorrect product, damaged) please contact sales@autektone.com for assistance. We will reimburse shipping costs if the return is a result of our inaccuracy.

Please keep all the contents of a damaged shipment as we may require them back for a full refund.

In the event, a package is returned to our warehouse as undeliverable; we will process the order as a return. We are unable to reship orders that are marked as undeliverable. You can place a new order on our website at any time. In addition, if you contact us after your order has been placed regarding an incomplete or incorrect shipping address; we will make every reasonable effort to correct the information prior to the package being shipped. Once the package has been shipped, we cannot make address corrections or forwarding requests.