help and faq


Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the “Contact Us” link on the top menu. Or you can email us at:


* what should I expect to receive credit for my return?

If you mailed in a return we ask that you allow us 15 days to process your request. Our return department typically credits returns to your account within 48 business hours after we receive the return at our warehouse. For example, your return should be credited to you within 8~9 Business days if you sent your package via a 3~6 delivery method.